Publisher: American Marketing Association Country of Publication: United States NLM ID: 9875249 Publication Model: Print Cited Medium: Print ISSN: 0737-3252 (Print) Linking ISSN: 07373252 NLM ISO Abbreviation: J Health Care Mark
Publication: 1986-1996 : Chicago, IL : American Marketing Association Original Publication: Boone, N.C. : Center for Management Development, John A. Walker College of Business, c1980
The authors describe a five-year continuous quality improvement program that monitors inpatient and outpatient satisfaction with emergency services offered by a multi-institutional health care system. The program provides managers with the information to develop detailed plans for service improvement and suggests ways to appraise performance and recognize personnel.
Date Created: 19931204 Date Completed: 19940323 Latest Revision: 20001218