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Chatbots and robots: a framework for the self-management of occupational stress

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  • Additional Information
    • Publication Information:
      SpringerOpen, 2023.
    • Publication Date:
    • Collection:
      LCC:Mechanical engineering and machinery
      LCC:Machine design and drawing
      LCC:Technology (General)
      LCC:Industrial engineering. Management engineering
      LCC:Information technology
    • Abstract:
      Abstract We have developed a stress management framework aimed at helping healthcare professionals manage occupational stress. A chatbot is used to gather pertinent information from a user through regular conversation which is processed via a fuzzy inference model to derive their level of occupational Comprehensibility, Manageability, Meaningful and overall occupational Sense of Coherence (SOC). This analysis feeds into a Peer Support model which selects the best intervention aimed at enhancing a user’s stress-coping abilities and reducing their levels of occupational stress. A trial has been conducted with working adults, and the results were examined using a questionnaire supported by Technology Acceptance Model, which showed that the chatbot could recognize the user's SOC, but left a challenge: few users wanted to continue using it in their daily lives.
    • File Description:
      electronic resource
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