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VIRTUAL REALITY TRAINING SPREADS ITS WINGS.

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  • Author(s): Zielinski, Dave
  • Source:
    HR Magazine. Spring2021, Vol. 66 Issue 1, p20-23. 4p.
  • Additional Information
    • Subject Terms:
    • Abstract:
      Iorns, director of learning anddevelopment for tax services companyH&R Block, instead deployed virtualreality (VR) training to place thosenew hires in highly realistic job simulationsthat allowed them to practicethe soft skills critical to supportingclients during the anxiety-ridden taxpreparation process. TECH TALK As measurable impact grows and costs drop,the technology is increasingly being used forsoft-skills, DE&I and leadership training When Kim Iorns was lookingfor a way to build confidenceand empathy in new callcenter agents at her company duringthe pandemic, she didn't turn first totraditional distance-training methodssuch as e-learning or educationalvideos. FUTURE USESOF VR TRAINING The likely continuation of remote work even after the COVID-19pandemic ends and the ongoing shift away from classroom learningmay result in even broader uses of VR training in the future, expertssay. [Extracted from the article]
    • Abstract:
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