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Academic Journal

PERFORMANCE EFFECTS OF THREE FOCI IN SERVICE FIRMS.

Subjects: *Service industries; *Customer relations; *Market segmentation

  • Source: Academy of Management Journal. Dec1992, Vol. 35 Issue 5, p985-1009. 25p. 2 Diagrams, 4 Charts.

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Academic Journal

ORGANIZATIONAL CULTURE AND EMPLOYEE RETENTION.

Subjects: *Accountants; *Corporate culture; *Employee retention

  • Source: Academy of Management Journal. Dec1992, Vol. 35 Issue 5, p1036-1056. 21p. 5 Charts, 2 Graphs.

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