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Module-based quality system functionality evaluation in production logistics

Subjects: BPMN; Produktionsteknik, arbetsvetenskap och ergonomi; Commerce

  • Source: Journal of Industrial Engineering and Management; 2016: Vol.: 9 Núm.: 2Journal of Industrial Engineering and Management, Vol 9, Iss 2, Pp 310-329 (2016)

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The costs of poor data quality

Subjects: Economia i organització d'empreses::Gestió del coneixement::Sistemes d'informació [Àrees temàtiques de la UPC]; HF5001-6182; Business

  • Source: Journal of Industrial Engineering and Management, Vol 4, Iss 2, Pp 168-193 (2011)Journal of Industrial Engineering and Management; 2011: Vol.: 4 Núm.: 2

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Exploring the relationships among service quality features, perceived value and customer satisfaction

Subjects: Perceived value; Service quality; HF5001-6182

  • Source: Journal of Industrial Engineering and Management, Vol 2, Iss 1, Pp 230-250 (2009)Journal of Industrial Engineering and Management; 2009: Vol.: 2 Núm.: 1

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Relationship between the components of product/service quality and the customers’ emotions and satisfaction

Subjects: HF5001-6182; emotions; Business

  • Source: Journal of Industrial Engineering and Management; 2008: Vol.: 1 Núm.: 2Journal of Industrial Engineering and Management, Vol 1, Iss 2, Pp 186-208 (2008)

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