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Academic Journal

The influence of soft and hard TQM on quality performance and patient satisfaction in health care: investigating direct and indirect effects.

Subjects: Patient Satisfaction* ; Total Quality Management*; Health Facilities

  • Source: Journal of health organization and management [J Health Organ Manag] 2021 Oct 28; Vol. ahead-of-print (ahead-of-print).Publisher: Emerald Country of Publication: England NLM ID: 101179473 Publication Model: Print Cited Medium: Internet ISSN: 1758-7247 (Electronic)

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Academic Journal

LEAN SIX SIGMA TECHNIQUES TO IMPROVE OPHTHALMOLOGY CLINIC EFFICIENCY.

  • Authors : Ciulla TA; Retina Service, Midwest Eye Institute, Indianapolis, Indiana.; Kelley School of Business, Indiana University, Indianapolis, Indiana.

Subjects: Efficiency, Organizational* ; Ophthalmology* ; Patient Satisfaction*

  • Source: Retina (Philadelphia, Pa.) [Retina] 2018 Sep; Vol. 38 (9), pp. 1688-1698.Publisher: Lippincott Williams & Wilkins Country of Publication: United States NLM ID: 8309919 Publication Model: Print Cited Medium: Internet ISSN:

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Academic Journal

Quality improvement in health care: how to do it.

  • Authors : Walsh K; Clinical Director, BMJ Learning, London WC1H 9JR.; Helm R

Subjects: Attitude of Health Personnel* ; Patient Satisfaction* ; Total Quality Management*/Total Quality Management*/Total Quality Management*/methods

  • Source: British journal of hospital medicine (London, England : 2005) [Br J Hosp Med (Lond)] 2016 Sep 02; Vol. 77 (9), pp. 536-8.Publisher: MA Healthcare Country of Publication: England NLM ID: 101257109 Publication Model: Print Cited Medium: Print ISSN: 1750-8460 (Print)

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Academic Journal

Are "secret shoppers" an antidote for medical errors caused by physicians' arrogance?

  • Authors : Lazarus A; Temple University Fox School of Business and Management, Philadelphia, Pennsylvania, USA.

Subjects: Attitude of Health Personnel* ; Patient Satisfaction* ; Quality of Health Care*

  • Source: The Journal of medical practice management : MPM [J Med Pract Manage] 2009 Mar-Apr; Vol. 24 (5), pp. 273-5.Publisher: American Association for Physician Leadership Country of Publication: United States NLM ID: 8605494 Publication Model: Print Cited Medium:

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Academic Journal

Factors affecting patient satisfaction and healthcare quality.

  • Authors : Naidu A; ICFAI Business School, Indore, India.

Subjects: Patient Satisfaction/Patient Satisfaction/Patient Satisfaction/*statistics & numerical data ; Quality of Health Care/Quality of Health Care/Quality of Health Care/*standards ; Total Quality Management/Total Quality Management/Total Quality Management/*statistics & numerical data

  • Source: International journal of health care quality assurance [Int J Health Care Qual Assur] 2009; Vol. 22 (4), pp. 366-81.Publisher: MCB University Press Country of Publication: England NLM ID: 8916799 Publication Model: Print Cited Medium: Print ISSN: 0952-6862

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Academic Journal

Patient-centred quality improvement audit.

  • Authors : Brown RB; Oxford Brookes University Business School, Oxford, UK.; Bell L

Subjects: Management Audit* ; Patient-Centered Care* ; Total Quality Management*

  • Source: International journal of health care quality assurance incorporating Leadership in health services [Int J Health Care Qual Assur Inc Leadersh Health Serv] 2005; Vol. 18 (2-3), pp. 92-102.Publisher: MCB University Press Country of Publication: England NLM ID: 9711269 Publication Model: Print Cited Medium: Print ISSN: 1366-0756

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Academic Journal

Restoring trust to managed care, Part 1: A focus on patients.

  • Authors : Kirkman-Liff B; School of Health Administration and Policy, W P Carey College of Business, Arizona State University, Tempe, Ariz 85287-4506, USA.

Subjects: Patient Satisfaction* ; Trust*; Managed Care Programs/Managed Care Programs/Managed Care Programs/*standards

  • Source: The American journal of managed care [Am J Manag Care] 2003 Feb; Vol. 9 (2), pp. 174-80.Publisher: Intellisphere, LLC Country of Publication: United States NLM ID: 9613960 Publication Model: Print Cited Medium: Print ISSN: 1088-0224

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Academic Journal

Toward understanding the patient's perception of quality.

  • Authors : Carson PP; College of Business, University of Southwestern Louisiana, Lafayette, USA.; Carson KD

Subjects: Patient Satisfaction* ; Perception* ; Professional-Patient Relations*

  • Source: The Health care supervisor [Health Care Superv] 1998 Mar; Vol. 16 (3), pp. 36-42.Publisher: Aspen Systems Corp Country of Publication: United States NLM ID: 8301065 Publication Model: Print Cited Medium: Print ISSN: 0731-3381

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Academic Journal

Internal customer management and service gaps within the National Health Service.

  • Authors : Chaston I; Management Research Centre, Plymouth Business School, University of Plymouth, U.K.

Subjects: Efficiency, Organizational* ; Health Services Research* ; Hospital-Patient Relations*

  • Source: International journal of nursing studies [Int J Nurs Stud] 1994 Aug; Vol. 31 (4), pp. 380-90.Publisher: Pergamon Press Country of Publication: England NLM ID: 0400675 Publication Model: Print Cited Medium: Print ISSN: 0020-7489 (Print)

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Academic Journal

Continuous quality improvement of emergency services.

  • Authors : Whipple TW; James J. Nance College of Business Administration, Cleveland State University, OH.; Edick VL

Subjects: Emergency Service, Hospital/Emergency Service, Hospital/Emergency Service, Hospital/*standards ; Patient Satisfaction/Patient Satisfaction/Patient Satisfaction/*statistics & numerical data ; Total Quality Management/Total Quality Management/Total Quality Management/*organization & administration

  • Source: Journal of health care marketing [J Health Care Mark] 1993 Winter; Vol. 13 (4), pp. 26-30.Publisher: American Marketing Association Country of Publication: United States NLM ID: 9875249 Publication Model: Print Cited Medium: Print ISSN:

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