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Academic Journal

[Evaluation and Utilization - Quality Management in a Paediatric University Outpatient Department].

  • Authors : Meier M; Hospital for Children and Adolescents, Centre of Pediatric Research, University of Leipzig.; Brell J

Subjects: Hospitals, University/Hospitals, University/Hospitals, University/*standards ; Hospitals, University/Hospitals, University/Hospitals, University/*statistics & numerical data ; Outpatient Clinics, Hospital/Outpatient Clinics, Hospital/Outpatient Clinics, Hospital/*standards

  • Source: Klinische Padiatrie [Klin Padiatr] 2016 Jan; Vol. 228 (1), pp. 11-6. Date of Electronic Publication: 2016 Jan 14.Publisher: Ferdinand Enke Verlag Country of Publication: Germany NLM ID: 0326144 Publication Model: Print-Electronic Cited Medium: Internet ISSN:

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Academic Journal

Six Sigma: customer driven quality improvement with the bottom line in mind.

Subjects: Consumer Behavior*; Delivery of Health Care, Integrated/Delivery of Health Care, Integrated/Delivery of Health Care, Integrated/*organization & administration ; Home Care Services/Home Care Services/Home Care Services/*organization & administration

  • Source: Caring : National Association for Home Care magazine [Caring] 2005 Oct; Vol. 24 (10), pp. 38-40, 42.Publisher: National Association for Home Care Country of Publication: United States NLM ID: 8301759 Publication Model: Print Cited Medium: Print

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Academic Journal

Manage your human sigma.

Subjects: Consumer Behavior* ; Employee Performance Appraisal* ; Psychology, Industrial*

  • Source: Harvard business review [Harv Bus Rev] 2005 Jul-Aug; Vol. 83 (7), pp. 106-14, 192.Publisher: Harvard Business School Pub Country of Publication: United States NLM ID: 9875796 Publication Model: Print Cited Medium: Print ISSN:

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Academic Journal

How healthcare wins with consumers who want more.

  • Authors : Studer Q; Studer Group, Gulf Breeze, Florida, USA.

Subjects: Consumer Behavior* ; Organizational Culture*; Health Services Administration/Health Services Administration/Health Services Administration/*standards

  • Source: Frontiers of health services management [Front Health Serv Manage] 2003 Summer; Vol. 19 (4), pp. 3-16.Publisher: Health Administration Press Country of Publication: United States NLM ID: 8501389 Publication Model: Print Cited Medium: Print ISSN:

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Academic Journal

Changing the healthcare culture: the consumer as part of the system of care.

  • Authors : Morath J; Children's Hospitals and Clinics, Minneapolis, Minnesota, USA.

Subjects: Consumer Behavior* ; Organizational Culture*; Health Services Administration/Health Services Administration/Health Services Administration/*standards

  • Source: Frontiers of health services management [Front Health Serv Manage] 2003 Summer; Vol. 19 (4), pp. 17-28.Publisher: Health Administration Press Country of Publication: United States NLM ID: 8501389 Publication Model: Print Cited Medium: Print ISSN:

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Academic Journal

Public reporting on quality in the United States and the United Kingdom.

  • Authors : Marshall MN; National Primary Care Research and Development Centre, University of Manchester, England.; Shekelle PG

Subjects: Consumer Behavior* ; Information Dissemination* ; Public Relations*

  • Source: Health affairs (Project Hope) [Health Aff (Millwood)] 2003 May-Jun; Vol. 22 (3), pp. 134-48.Publisher: Project Hope Country of Publication: United States NLM ID: 8303128 Publication Model: Print Cited Medium: Print ISSN: 0278-2715

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Academic Journal

Report cards--a willingness to change.

  • Authors : Eckhart J; Clinical Laboratories, Mercy Medical Center-North Iowa (MMC-NI), USA.

Subjects: Consumer Behavior* ; Information Dissemination* ; Organizational Innovation*

  • Source: Clinical leadership & management review : the journal of CLMA [Clin Leadersh Manag Rev] 2003 Mar-Apr; Vol. 17 (2), pp. 99-102.Publisher: Clinical Laboratory Management Association Country of Publication: United States NLM ID: 100900959 Publication Model: Print Cited Medium:

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Academic Journal

Corporate management of quality in employee health plans.

  • Authors : Maxwell J; JSI Research & Training Institute, Boston, Massachusetts, USA.; Temin P

Subjects: Consumer Behavior* ; Decision Making, Organizational*; Health Benefit Plans, Employee/Health Benefit Plans, Employee/Health Benefit Plans, Employee/*standards

  • Source: Health care management review [Health Care Manage Rev] 2003 Jan-Mar; Vol. 28 (1), pp. 27-40.Publisher: Lippincott Williams & Wilkins Country of Publication: United States NLM ID: 7611530 Publication Model: Print Cited Medium: Print ISSN:

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Academic Journal

Improve performance by taking outsiders' view. Part 2.

  • Authors : Spath P; Brown-Spath & Associates, Forest Grove, OR, USA.

Subjects: Consumer Behavior* ; Health Care Surveys*; Process Assessment, Health Care/Process Assessment, Health Care/Process Assessment, Health Care/*methods

  • Source: Hospital peer review [Hosp Peer Rev] 2003 Jan; Vol. 28 (1), pp. 12-3.Publisher: American Health Consultants Country of Publication: United States NLM ID: 7706036 Publication Model: Print Cited Medium: Print ISSN:

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Academic Journal

Humana looks to ISO registration to address quality improvement and customer satisfaction.

Subjects: Consumer Behavior*; Hospitals, Proprietary/Hospitals, Proprietary/Hospitals, Proprietary/*standards ; Total Quality Management/Total Quality Management/Total Quality Management/*organization & administration

  • Source: The Quality letter for healthcare leaders [Qual Lett Healthc Lead] 2003 Jan; Vol. 15 (1), pp. 8-9, 1.Publisher: Lippincott Williams & Wilkins Country of Publication: United States NLM ID: 9309472 Publication Model: Print Cited Medium: Print ISSN:

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