The influence of soft and hard TQM on quality performance and patient satisfaction in health care: investigating direct and indirect effects.

• Authors : Alkhaldi RZ; Jordan University Hospital, The University of Jordan, Amman, Jordan.; Abdallah AB

Subjects: Patient Satisfaction* ; Total Quality Management*; Health Facilities

• Source: Journal of health organization and management [J Health Organ Manag] 2021 Oct 28; Vol. ahead-of-print (ahead-of-print).Publisher: Emerald Country of Publication: England NLM ID: 101179473 Publication Model: Print Cited Medium: Internet ISSN: 1758-7247 (Electronic)

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CASE STUDY.

• Authors : Whitley, Chasatie; Fleckenstein, Casey; Smith, Lorraine

Subjects: PATIENT satisfaction; CASE studies; TOTAL quality management

• Source: ISE: Industrial & Systems Engineering at Work. May2021, Vol. 53 Issue 5, p48-51. 4p.

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Patient experiences after implementing lean primary care redesigns.

• Authors : Hung DY; Sutter Health, Palo Alto Medical Foundation, Research Institute, Palo Alto, California, USA.; Mujal G

Subjects: Patient Satisfaction/Patient Satisfaction/Patient Satisfaction/*statistics & numerical data ; Primary Health Care/Primary Health Care/Primary Health Care/*organization & administration ; Quality Improvement/Quality Improvement/Quality Improvement/*organization & administration

• Source: Health services research [Health Serv Res] 2021 Jun; Vol. 56 (3), pp. 363-370. Date of Electronic Publication: 2020 Dec 10.Publisher: Blackwell Country of Publication: United States NLM ID: 0053006 Publication Model: Print-Electronic Cited Medium: Internet ISSN:

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Decreasing Wait Times and Increasing Patient Satisfaction: A Lean Six Sigma Approach.

• Authors : Godley M; Alamance Regional Medical Center-Cone Health, Burlington, North Carolina (Dr Godley); and School of Nursing, The University of North Carolina at Greensboro (Dr Jenkins).

Subjects: Efficiency, Organizational* ; Patient Satisfaction* ; Process Assessment, Health Care*

• Source: Journal of nursing care quality [J Nurs Care Qual] 2019 Jan/Mar; Vol. 34 (1), pp. 61-65.Publisher: Lippincott Williams & Wilkins Country of Publication: United States NLM ID: 9200672 Publication Model: Print Cited Medium: Internet ISSN:

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The influence of soft and hard TQM on quality performance and patient satisfaction in health care: investigating direct and indirect effects

• Authors : Rasha Zuhair Alkhaldi; Ayman Bahjat Abdallah

• Source: Journal of Health Organization and Management, 2021, Vol. 36, Issue 3, pp. 368-387.

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[Patient Satisfaction as a Measure of Quality of Patient Care - Comparison between a University Hospital and a General Hospital].

• Authors : Eichhorn L; Anästhesiologie, Universitätsklinikum Bonn.; Murday AK

Subjects: Hospitals, General* ; Hospitals, University* ; Patient Satisfaction*

• Source: Gesundheitswesen (Bundesverband der Arzte des Offentlichen Gesundheitsdienstes (Germany)) [Gesundheitswesen] 2017 Aug; Vol. 79 (8-09), pp. 627-632. Date of Electronic Publication: Publisher: Thieme Country of Publication: Germany NLM ID: 9204210 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1439-4421

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The Effects of Perceived Service Quality on Patient Satisfaction in the Practitioner Clinic.

• Authors : Norizan Yusof¹ ; Noorazizah Noorashid¹; Muslina Md. Muis²

Subjects: *Quality of service; *Total quality management; *Customer services

• Source: Global Business & Management Research. 2018 SpecialIssue, Vol. 10 Issue 3, p669-676. 8p.

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Implementation of Lean and Six Sigma principles in ophthalmology for improving quality of care and patient flow.

• Authors : Sommer AC; Department of Ophthalmology, Rambam Health Care Campus, Haifa, Israel.; Blumenthal EZ

Subjects: Guideline Adherence* ; Patient Satisfaction* ; Quality Improvement*

• Source: Survey of ophthalmology [Surv Ophthalmol] 2019 Sep - Oct; Vol. 64 (5), pp. 720-728. Date of Electronic Publication: 2019 Apr 02.Publisher: Elsevier Science Country of Publication: United States NLM ID: 0404551 Publication Model: Print-Electronic Cited Medium: Internet ISSN:

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Does Lean healthcare improve patient satisfaction? A mixed-method investigation into primary care.

• Authors : Poksinska BB; Department of Management and Engineering, Linköping University, Linköping, Sweden.; Fialkowska-Filipek M

Subjects: Patient Satisfaction*; Primary Health Care/Primary Health Care/Primary Health Care/*standards ; Total Quality Management/Total Quality Management/Total Quality Management/*methods

• Source: BMJ quality & safety [BMJ Qual Saf] 2017 Feb; Vol. 26 (2), pp. 95-103. Date of Electronic Publication: 2016 Feb 10.Publisher: BMJ Pub. Group Country of Publication: England NLM ID: 101546984 Publication Model: Print-Electronic Cited Medium: Internet ISSN:

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Factors affecting patient satisfaction: an exploratory study for quality management in the health-care sector.

• Authors : Kamra, Vishal¹ (AUTHOR) ; Singh, Harjot¹ (AUTHOR); Kumar De, Kalyan² (AUTHOR)

Subjects: *Total quality management; *Medical care; *Demography

• Source: Total Quality Management & Business Excellence. Sep/Oct2016, Vol. 27 Issue 9/10, p1013-1027. 15p.

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