Library Services for 2020

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Use the tabs here (to the left on desktop, directly above this text on mobile) to find answers to your questions about library services.

Last updated: August 31, 2020. Check back frequently for updates. 

Note: As a precautionary measure, the physical library building on campus remains closed. Access is available to students, faculty, and staff by appointment with the library staff.

Here you will find answers to many of your questions about how library services are currently being delivered. Libraries in general, and academic libraries in particular, have been building up a parallel infrastructure providing digital services and content for over twenty years. We are not really “transitioning” from in-person to online - we have already been online and many of you are already used to accessing library services remotely. We are suspending some in-person services for the time being.

Some general library service changes right now:

  • There is a contactless book return/pickup area in Lenfest. Look for the library cart in the main Lenfest lobby, at the top of the spiral staircase. If you have materials checked out, you may return them here at any time.
  • Access to the library building is available by appointment. If you know exactly what book, DVD, or other material, that you need, contact a member of the library staff and consider taking advantage of our contactless pickup cart in Lenfest.
  • If you are not within comfortable commuting distance to campus, we may be able to ship physical materials directly to you if a suitable electronic alternative cannot be found. Contact us for assistance.

Anyone with questions or concerns about library services should contact Shanna Hollich,


For information on Wilson College’s response to the coronavirus outbreak, see the Coronavirus Information page on the Wilson website.

Library office hours have turned into a full-service virtual reference desk!

The full schedule and the link to the reference desk Zoom room can be found at the Zoom Reference Desk page on the portal (login required).

In the meantime, librarians are always available through email – don’t hesitate to reach out with any questions or feedback. The Ask a Librarian form is also available at the top of this page if you're not sure who specifically to contact.



Who do I contact for help?

The main point of contact for all questions related to the library and its services is currently Shanna Hollich, If you are not sure who to contact, reach out to Shanna and they will coordinate with the rest of the library staff. 

Students can continue to reach out to their Personal Librarians for research help and other questions, and Kelly Spiese ( is still the main point of contact for information literacy instruction. 

Access to the building

The physical library building is closed indefinitely or until further notice. Access to the building and the physical library collection can be arranged by making an appointment with a member of the library staff.

Access to physical materials

The library building is closed indefinitely or until further notice, which means there is limited access to physical materials, including course reserves and physical InterLibrary Loan materials, at this time. 

Physical library materials can be made available upon request. Contact a member of the library staff for more information.

Access to the library’s electronic resources is always available through the library website (  

What about materials I already have checked out?

The library does not charge overdue fines for any materials of any type. All due dates have been extended indefinitely, including InterLibrary Loan materials. 

There is a library cart, clearly labeled with instructions, located in the main lobby of Lenfest at the top of the spiral staircase. Lenfest remains open and available to students, faculty, and staff, and you can bring materials there and return them to that cart at any time. Library staff will take care of them from there. If you are unable to come to campus, you may ship the materials to the college using whatever method is most convenient for you (USPS, Fedex, UPS, etc.).

While the library does not charge overdue fines, we do charge fees for items that are lost completely. So please keep track of the library materials in your possession so that you can return them at a later date. Items that are never returned will be considered lost and their replacement cost will be billed to your Wilson account. 

InterLibrary Loan services

InterLibrary Loan services for electronic materials (journal articles, book chapters) continues to be available. Please be patient as we may experience delays – academic and public libraries all over the country are facing temporary closures and staffing shortages. If there is a resource that you need access to, please contact us and we will do our best to get you what you need as quickly as possible. Questions about InterLibrary Loan can be directed to Maleah Friedline or  

What if I need help doing research / finding sources?

All library staff are available remotely! Find our information on the Contact Us page. We can provide research and reference help through Zoom, phone, email, or another remote option that you’re comfortable with. We can also assist with basic technology troubleshooting if you’re unaccustomed to using Zoom, for example. 

The Academic Success Center staff are also available to help with tutoring, writing lab, and accommodations. Check their website for more information - see the right side of the page for contact information and a link to schedule online appointments. 

The IT Help Desk also remains staffed and available. Email or call 717-264-4001 if you are having issues with technology or logins. 

All the electronic resources you’re used to accessing through the library website (OneSearch, research databases) are still available to you even when you are off campus. See the library’s Guide to Off-Campus Access for basic information about how to log in and troubleshoot any potential problems. 

Anyone having trouble accessing any of the library’s electronic resources should contact Shanna Hollich. 

Can I still contact my Personal Librarian?

Absolutely! Library staff are still working and available. The best way to contact your Personal Librarian is through email or the Canvas inbox – let us know what you need and we can work with you to set up a phone or Zoom call or continue assisting you through email. 

If James D’Annibale was your Personal Librarian, please note that he has transitioned fully to his new role as Director of Educational Technology and no longer works in the library. All of James’s Personal Librarian students should contact Shanna Hollich if they need assistance from a Personal Librarian. 

What if I don’t have technology or internet access at home?

Several internet service providers are currently making all their wifi hotspots available for free, including Comcast, AT&T, Verizon, and T-Mobile. This news article provides more details and links. 

The National Digital Inclusion Alliance (NDIA) is compiling and maintaining a list of internet service providers that will help low-income households to acquire service at low or no cost. That list is available here: Free & Low-Cost Internet Plans.

Headsets, cameras, and microphones are not required for logging into Zoom meetings; all that’s needed to attend Zoom classes is a computer with speakers. Alternatively, Zoom has a mobile app that allows you to use Zoom from any smartphone. 

If you have no access to a laptop, computer, smartphone, or other device that you can use to access Canvas and complete assignments, please contact the IT Help Desk for assistance at

What if I need a librarian to come to my class to provide information literacy instruction?

We are still available to help. Contact Kelly Spiese for information literacy instruction. She has experience delivering online course instruction and can adapt information literacy instruction for Zoom or Canvas, for asynchronous or synchronous instruction. There are also information literacy videos available to upload to your Canvas course – contact Kelly for details. 

I was planning to use a library DVD to show in my class; what are my options now?

U.S. copyright law is murky about the legality of the library taking a physical DVD, converting it to an electronic format, and then providing a digital file to upload to Canvas, even under fair use or the exceptions listed in the TEACH Act. 

If you were planning to show a physical DVD from the library in your course this semester, we recommend finding an electronic equivalent. We strongly encourage you to look at the library’s curated list of open and accessible course materials, which includes some video resources, in our Subject-Specific Resources Guide. Other options for finding both educational and popular films include YouTube, Vimeo, Amazon Prime, Hulu, Netflix, as well as several cable channel online services (HBO, PBS, CBS, etc.). Much of this material is available for free or at a very low cost to your students. 

What about materials I have on course reserve? Or making other articles / printed material available in class?

Uploading textual material like journal articles to your Canvas course page may be allowable under fair use and the TEACH Act, particularly if you take care to stick to the following guidelines: 

  • Reproduce material only as a last resort. Check with library staff to see if an electronic version of your textbook or course material is available before photocopying. 

  • Reproduce only the material that is absolutely necessary and no more. Do not reproduce an entire textbook if your class is only going to require a few chapters. 

  • Do your best to limit the material only to students in your class. Uploading to Canvas, where students must log in with a username and password and only have access to courses in which they are enrolled, is more secure than distributing through email or sharing in a Google Drive, for example. 

  • Make sure your students are aware that the material they download may be subject to copyright restrictions and that they may not have permission to distribute the material or store it long-term after the class is over. 

Consider looking for material that is openly licensed with a Creative Commons license and therefore free of many of these restrictions. See the library's guide to OER for more information.

If you or your students have trouble accessing any resources or you have additional questions, please contact Shanna Hollich. 

Do you have any resources that can help me transition my classes to remote instruction?

There is an enormous amount of resources and information available. Below are some links that library staff think will be the most useful, but if you have additional questions or cannot find what you need, please let us know. 

  • Subject-Specific Resources Guide
    • Includes lists of recommended places to look for open and accessible course materials to use in online classes, sorted by subject area.